The accessibility to the customer and tech support that a website hosting company offers will tell you a lot about the services they offer too. In case you are allowed to use just e-mail messages and / or tickets, you have almost certainly discovered some reseller not the web hosting provider. When this is the case, you'll probably have to wait for a few days so as to have an issue resolved since your reseller may not be checking their communication regularly or they may have to get hold of the true hosting company for extra help. If the supplier offers you various options for communication with quick response time which are available at any moment, they are almost certainly the top provider, not just a reseller. Therefore you will receive timely assistance and top-notch support since they will have immediate access to the servers where your account will be created. Whatever the issue - technical or sales, it's always much better to have the option to get in touch with your web hosting company right away through your favourite method of communication.
24/7 Customer Support in Website Hosting
We provide you with 24/7 billing, customer and technical support for our website hosting plans. Even if you are not our client yet and you have questions, we will give you a hand in a timely manner and supply you with the needed information, in order to give you a choice to make an informed decision when you get a new web hosting account. We're available twenty-four seven, including holidays and weekends, and we provide multiple means of communication to contact us - live chat, phone, email messages and support tickets. For your convenience, we now have several phone numbers internationally, so you are able to call the one which is closer to you. The maximum response time for the emails and your tickets is one hour. The regular response time is around 15-20 minutes, which means that you can forget about waiting for days to get assistance for any task or issue, whatever its difficulty.
24/7 Customer Support in Semi-dedicated Servers
All the Linux semi-dedicated servers that we provide come with 24/7 customer and tech support, so no matter what issue you experience, you will be able to get in touch with us and we'll help you without delay. The guaranteed answer time for every e-mail or ticket that you open via your Hepsia hosting Control Panel is 1 hour; usually the response time rarely exceeds 20 minutes. In addition, we offer telephone support with several local numbers globally and a live chat, so you will be able to contact us and get more info about our solutions even if you do not have an account yet. We can help you with any kind of question or a difficulty you have - payment methods, package specs, email configuration, hosting account settings, etcetera. If you employ our services, you will not ever have a situation where you need to wait for a few days to get an issue solved like you'll have to do with various other companies.
24/7 Customer Support in VPS Servers
When using our VPS servers, you won't ever have to wait for more than one hour in order to receive help for any kind of difficulty that you could experience regarding the server or the software that comes pre-installed with it. We warrant this short reply time for all the tickets which you open from your billing Control Panel or e-mail messages which you send to our technical support team. In addition, we have local phone numbers in a number of countries globally plus a live chat service where we can assist you with pre-sales, billing and general questions. Customer and tech support is available 24/7/365 through the various methods of communication, so whatever your question or problem is, there'll always be someone to help you in a timely manner. In case you need assistance with third-party software, which you cannot deploy or which gives you problems, you can take full advantage of the Managed Services upgrade package that we provide for all of our VPS plans.
24/7 Customer Support in Dedicated Servers
We are aware how important it is to get quick support in general, let alone when you manage a whole server, so each and every dedicated server that we offer features 24/7 support with one-hour answer time warranty regardless of the issue. This service is absolutely free for any type of problems with your server or the software that was installed by our admins during the setup, therefore you're able to get in touch with us as many times as you'd like, even during holidays. You could either open a support ticket from your billing area or you can send an email message, and the actual response time for either of these rarely surpasses 30 mins since we have administrators available 24-7-365. If you want general info about our servers or you've got any kind of billing question/issue, you can also call one of the local telephone numbers that we have on 3 continents or you could take advantage of our live chat service and speak with an agent online. For third-party software support, we offer a Managed Services upgrade, that you will be able to include to your server plan from the billing Control Panel.