A ticketing system is the most common means of communication that web hosting providers offer to their clients. It’s typically part of the billing account and is the most efficient way to deal with an issue that takes a certain amount of time to investigate or that has to be escalated to an administrator. In this way, all responses provided by either side will be stored in one and the same place in the event that someone else needs to work on the given problem and the information already exchanged in the ticket will be available to all parties. The downside of deploying a ticketing system with most hosting platforms is that it is separate from the hosting Control Panel, which implies that you’ll need to log in and out of no less than 2 accounts to accomplish a specific operation or to touch base with the company’s help desk support staff. If you want to administer a number of domain names and each one of them is hosted in a separate account, you’ll need to use an even larger number of accounts simultaneously. Also, it may take substantial time for the hosting provider to respond to your ticket request.
Integrated Ticketing System in Website Hosting
Our website hosting plans come bundled with an integrated trouble ticket system, which is an essential part of our in-house created Hepsia hosting Control Panel. In stark contrast with other similar tools, Hepsia permits you to manage everything associated with the hosting service itself in the very same place – payments, web files, emails, tickets, etc., eliminating the need to sign in and out of different admin interfaces. In the event that you’ve got any pre-sales or technical questions or any difficulties, you can submit a ticket with a few clicks of the mouse without the need to log out of your hosting Control Panel. During the process, you can choose a category and our system will offer you a number of articles, which will supply you with additional information and which may help you fix any particular issue before you actually open a ticket. We guarantee a response time of maximum 1 hour, even if it is a weekend or a public holiday.
Integrated Ticketing System in Semi-dedicated Servers
The support ticket system that we’re using is integrated into the Hepsia Control Panel, which we have created for our Linux semi-dedicated servers, which implies that you will not need a different platform to contact our tech support team – you can do it on the spot in case you run into a challenge. Posting a new ticket takes a few mouse clicks and tracking down an older one is equally easy. Using our intelligent search box, you can quickly find any ticket that you’ve already submitted. You can post a ticket at any moment in time since our client support engineers are at your service 24/7 and respond in less than 60 minutes, although it seldom takes that much to receive support. With the Hepsia Control Panel, you’ll have everything in a single place and you can just forget about needing to log in and out of 2 or more platforms to troubleshoot a simple problem.