If you have a website, a problem may always surface and it doesn’t necessarily need to be connected to the hosting service itself. For example, something can go wrong when you bring an Internet application up to date or some crucial data can be edited or erased by mistake. Whatever the nature of the problem may be, you will need to contact the respective client service team and ask them to restore a backup or to help you troubleshoot the problem that you are confronting. How fast they will do that will determine the span of time that your websites will be offline. For given sites like social networking sites or Internet shops, a continuous downtime duration often equals lost users and money. Because of this, it’s rather important that you use the services of a company that provides not only a very good customer care service, but also a prompt one.
One-Hour Response Guarantee in Website Hosting
Our guaranteed maximum reply time for any technical support ticket that you open or any email that you write is just one hour, even if you contact us during weekends and public holidays. Irrespective of the nature of your question or problem, we will lend you a hand straight away and will provide you with the needed information to troubleshoot any problem with your websites. The actual response time typically doesn’t exceed 15 to 20 minutes, so you can just forget about waiting around for hours and hours to get a problem solved or what is even worse – waiting around all day only to obtain a response that more information is required whilst nothing is fixed. We’ll offer you assistance in a timely manner solely because we are aware of how costly time can be in the dynamic online era. The 1-hour response time guarantee applies to any technical or billing query that you might have in regard to our website hosting plans.
One-Hour Response Guarantee in Semi-dedicated Servers
Our customer support staff members are available all the time and they’ll answer any trouble ticket that you post via the hosting Control Panel within no more than 1 hour. The response time is guaranteed irrespective of whether you have a generic question connected with your semi-dedicated server or you face some predicament and you will not have to wait even that long for most issues. Regardless of what the nature of the issue is or what time of day or night it is, we’ll be there to help you, as we’re available night and day to address any general, billing or technical issue. In case you contact us about anything that’s within our capacity, we’ll sort it out before we respond to you, so you won’t have to wait for hours or even days while the problem lasts. If there is something that you have to do on your end, we’ll give you the necessary information – what workable solutions to try, what actions to take, etc.