Tech Support Channels

  • 1 hour ticket response time

  • A One–Hour Response Guarantee

  • We provide a 1–hour response time warranty for any trouble ticket or email that you submit to our support staff. We will quickly answer all general queries and forward the issue to our sysadmins in case additional assistance is needed. If you order our Managed Services package, we will perform any of the included server management tasks at a time that has been discussed with you upfront.

  • Top quality support service

  • A Top–Notch Support Service

  • Should you require any assistance while using our Online Control Panel or with any of the apps that we have pre–installed on the dedicated server for you, do contact the help desk support team anytime via the ticketing system. In addition, if you need help administering your server, you can order the Managed Services package, which includes Operating System updates every week, problem troubleshooting and software installation services, server monitoring and restarting procedures, backup hard drive storage space, etc.

  • Intuitive help center

  • A User–Friendly Help Area

  • Every dedicated web hosting plan is fitted out with our cost–free Online Control Panel, which features an elaborate knowledge base and a set of instructional video tutorials. Whenever you need help while working with the Online Control Panel, just click on the Help or Videos buttons located in the upper right corner.