Support and Help Channels

  • 1 hour ticket response time

  • A 60–minutes Ticket Solution Guarantee

  • Our client assistance Department is on duty round the clock to reply to every one of your help inquiries. Every single ticket you send to us shall be responded to within up to one hour. If your issue requires some help from an administrator, we will forward the ticket to the person on duty and will let you know that the case will soon be resolved.

  • Top quality support service

  • Professional Tech Support Service

  • We are on line for you 24x7x365 to offer you advices and customer support and to assist you with any issue that you may stumble upon as you are taking care of your virtual server. We can easily support all pre–configured software, plus your Operating System, server admin panel (with respect to the VPS type) and the Online Control Panel designed 100% by us.

  • Intuitive help center

  • An Informative Help Section

  • In the Online Control Panel that is included as a gift in your virtual server, you can easily find an informational Help section, containing everything you need to be informed on when taking care of your internet sites and applications. We have added a wide array of how to articles and reviews and video training that display the basic website management tasks in an easy to read form.